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Multimedia routing

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nalinia
Multimedia routing

Hi , I am working on genesys routing for chat application. We are trying to incorporate call center functionality through chat.But since it is completely packet, I have no clue on how to enable the conference funtionality in here. Can someone provide me with relevant document on this? All suggestions are welcome.

Thanks,
Nalini

Edited by: admin on 05/16/2010 - 04:32